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Ben Palmer, one of the pranksters targeting online complainers.

Ben Palmer, one of the pranksters targeting online complainers. Source: Facebook

“DEAR Kathy, I found the cause of the issue you were facing. It was due to all the porn websites you and your husband went to.”

Can you imagine getting this response after making a serious complaint about a company online? That’s exactly what happened to poor Kathy, who had complained via Facebook about the difficulties she’d experienced trying to book a United Airlines flight.

Little did she realise it wasn’t the airline’s customer service department who’d spotted her post and fired back a cheeky response. It was actually two serial pranksters who started up a Facebook account by the name of “Customer Service” in order to hit back at petty complaints.

The calm before the porn ... Kathy’s initial complaint.

The calm before the porn … Kathy’s initial complaint. Source: Facebook

And then, bam!

Their next interaction was even stranger.

Their next interaction was even stranger. Source: Facebook

The men behind the account are American comedians Ben Palmer and Nick Price, who also operate the website WeHopeThatHelps.com. And they’re gaining a lot of attention with their tricks, accumulating 88,000 followers since starting the page last year.

Here are some of their other Facebook interactions, which vary from tongue-in-cheek to humorous or creepy:

Toeing the line.

Toeing the line. Source: Facebook

A heated exchange.

A heated exchange. Source: Facebook

Blunt!

Blunt! Source: Facebook

Bite me!

Bite me! Source: Facebook

Grammar is everything.

Grammar is everything. Source: Facebook

It just goes to show — don’t believe everything you read online.